Cirrico Managed Services
We understand that once Salesforce is implemented for an organisation, there could be areas where ongoing support is needed, or maybe a team doesn’t have a Salesforce trained staff and they would like some training. If an organisation comes across an issue regarding Salesforce, it’s important that they are able to solve it swiftly. This is where we can help, through the Managed Services we offer. Our Managed Services are not just exclusive to organisations we have implemented Salesforce for, but for all organisations that require support.
Ovoke, one of our Managed Services Consultants, said that “Working with clients as a Managed Services Consultant means I have the pleasure of working with organisations who have Salesforce but want to take it to the next level, adding in some custom items, or tweaking processes, and automating tasks to save our clients time. I also work with clients on a regular basis to trouble-shoot problems they may have if they don’t have an ‘in-house’ admin with the necessary technical skills. I can dip into their systems speedily and resolve their issues in a seamless way.”
At Cirrico we are driven by impact, and making people’s lives easier by accelerating change through the work we do. What we know from speaking to clients is that often working with Cirrico’s team makes a huge impact on their organisation’s impact, and managed services enable their team members to accelerate their learning through having the help they need through our consultants knowledge sharing.
Ovoke added “I know that sometimes people have Salesforce implemented by various organisations and often need a nonprofit or responsible business expert consultant to look at their systems. We love working with organisations that want to work with a more tailored partner like Cirrico, that can understand their needs quickly, get to the root of problems or challenges fast and offer solutions. I take pride in knowing that I’ve helped to accelerate their impact and work”
Cirrico provides Managed Services for organisations, with the aim of accelerating their Impact with hands-on work from our experts to help them grow. This includes enhancements, configuration, development and testing and training. We also carry out monthly reviews where work is discussed and see what should be prioritised next, discussing how the target budget will be used to make the most impact.
The Managed Services that we provide helps organisations on key Salesforce features, solution designs, custom objects, fields, page layouts, formulas, reports and dashboards, Email templates, process builders and data imports. Cirrico’s clients are able to stay in contact with Cirrico by communicating in their own private Slack channel, they also have access to a Project Manager who can support them with project plans and gantt charts. Cirrico’s clients also have access to a Developer, they help clients with debugging custom code, creating and updating code, web services, and API integrations.
All Cirrico Managed Service clients have access to certain benefits. The first of these is access to the Cirrico community, this allows for clients and Cirrico to collaborate on a backlog of work. Secondly, clients are provided with a weekly backlog call that allows them to refine requirements, prioritise and plan delivery. Clients are also provided with monthly nonprofit interactive events, these are immersive meetings with other nonprofits to share ideas. Finally, clients gain access to Art Of The Possible exclusive content, this includes videos and interviews from technology and nonprofit leaders.
Depending on the managed services package clients purchase, they could also have other benefits available to them. The first select level benefit is a quarterly consultant meeting, this provides clients with the time to develop and maintain their roadmap with a Salesforce consultant. The second benefit available to select level clients is the Impact Advisory Club, this allows clients to meet other organisations and collaborate in a strategic way.
If you are interested in having Cirrico carry out Managed Services for your organisation then get in contact with us, as we have a huge amount of knowledge, expertise and experience in helping many organisations thrive through a day a month support.
Cirrico Managed Services
28th September, 2021
We understand that once Salesforce is implemented for an organisation, there could be areas where ongoing support is needed, or maybe a team doesn’t have a Salesforce trained staff and they would like some training.
Insights from Bipolar UK on Saving Time, Safeguarding People and Accelerating Fundraising Progress
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Fundraising Advice, Tips and Inspiration from Rob Woods
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Rob Woods, Fundraiser of 20 years shares his biggest tips and inspiration for fundraising in a pandemic and beyond
Cirrico and Bipolar UK Nominated for UK Business Technology Awards
17th August, 2021
Every year The UK Business Tech Awards seek out the best technology in the UK Technology sector, which includes an award for best use of technology for Tech For Good. Cirrico were approached to enter sharing the story of how we’ve made a huge difference to Bipolar UK, and we are delighted to announce that we have shortlisted as finalist for the prestigious awards!
Top 5 Pardot Tips for Nonprofits
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Safiyyah Gareeboo is a Pardot expert at Cirrico, she has run large Pardot and Salesforce implementations during her career. Laura interviewed her about what nonprofits can learn from her experience, and about working smarter with Marketing Automation.
Data Slam! Marketing and Fundraising – A data match made in heaven by Safiyyah Gareeboo
14th May, 2021
Safiyyah Gareeboo is a Marketing expert at Cirrico, she has run large email marketing and Salesforce implementations during her career. This week she is presenting at Fundraising Everywhere’s event Data Slam!
She’s prepared some interesting tips and information sharing her knowledge and expertise about making your fundraising and marketing work seamlessly together!
The Art of The Possible with Jorge Minguell. From escaping a military coup in Chile to Harry Potter, and a burning passion to making a positive impact through technology
27th April, 2021
From escaping a military coup in Chile to Harry Potter, and a burning passion to making a positive impact through technology, we covered a LOT of topics in our latest episode of The Art of The Possible. Laura, Technology Evangelist here at Cirrico spent a fascinating hour or so with Jorge Minguell, Success Engagement Director for the EMEA at Salesforce.org, to learn his incredible story and the work he is doing with Salesforce.
Managing the impact of COVID through technology: a look at human and social services
23rd April, 2021
This past year has brought with it increased awareness of our own physical and mental health and well-being like none other before it. While not everyone had the same experiences or challenges, no one in the UK has been left untouched by the COVID crisis. We look at ways nonprofits can accelerate change through technology in the human and social sectors.
The Art of The Possible: How can you save millions of lives through 1 app?
8th April, 2021
How can you save millions of lives through an App? Laura Croudace speaks to Sophia ‘Puff’ Story about this, American Red Cross Blood App on how they did just this, through technology.
