How Experience Cloud Can Help Staff And Students
We know that if we collaborate through using the resources, knowledge, skills organisations have and help them scale through technology that is designed specifically for their organisation it will unlock endless benefits.
With our world becoming increasingly online many consumers expect to be able to get their services online. Whether it is applying for grants, managing services a user receives, looking after volunteers or allowing staff to input the data they need in an easy and straightforward way. Experience Cloud is able to help organisations with all of these areas.
Experience cloud allows organisations to surface parts of their Salesforce system online. They decide what data Experience cloud users see (right from the object/tab level right down to the field and record level). Organisations also get to decide which parts of the database experience cloud users can add or edit data in.
A single view of all data in one place
Experience cloud can be configured to look like an extension of an organisations website and their Salesforce system. The data is exactly the same data in the organisation’s Salesforce system and will be related live to their Salesforce database, this means there is no need to import and export data from experience cloud.
Cut out time consuming administration
Experience Cloud helps cut down on the number of emails an organisation needs to process. Perfect for processing applications of new students. By allowing Experience Cloud users to upload applications, documents, change of details and many more custom solutions, straight to the online portal that Experience cloud provides. This also allows users to know that they have safely and securely received the information they wanted to share.
Online reporting for all team members
Our consultants can build dashboards to show reports of how an organisation’s students/staff/families are progressing. Any reports that have been built in Salesforce can be added to these dashboards, with the ability for admins to restrict what records are shown in the results of the dashboards. Even limiting the dashboards to only show data only relevant to the area the user is in.
Want to be able to have an online portal in which members of staff/volunteers can access certain information but do not have access to the entire system
Staff not able to connect remote working teams, reducing the ability to collaborate and work efficiently
Extensions don't match the organisations branding
Do not want to give certain staff members/volunteers full salesforce licenses as they would not use the system enough to warrant that level of cost
The benefits of Experience Cloud
Experience Cloud from Salesforce provides organisations with a customisable portal designed to connect clients with service providers. An open platform that can interface with any system, configured to strengthen user and beneficiary engagement and improve program outcomes.
Experience cloud can cut down on license costs without damaging productivity
Easy to customise the extensions Experience Cloud provides, enabling all extensions to match the organisations branding
Allowing customers/members to access their details and potentially change their details on experience cloud portal can cut down on administrative time that the contact centre is having to undertake
Experience Cloud enables organisations to create an online portal so that members of staff/volunteers that would not warrant the full cost of a license can have partial access to your salesforce system. This way of working allows an administrator to select which objects within your salesforce system a community cloud user can edit
Don’t take our word for it
Our customers are our best brand evangelists, when we helped out One Young World they had some very nice things to say about us.
I know that Salesforce has saved the team around 10 hours a week each by having Salesforce automate, and provide reports at the click of a button, thanks to the training that Cirrico provided it’s meant everyone can use the system efficiently.