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Providing Spina Bifida Hydrocephalus Ireland With A Ground Breaking CRM

Moved from traditional paper and spreadsheet systems, to a Cirrico implemented Salesforce CRM system.
The team at SBHI are now provided with a single source of truth.
Huge amounts of time is now saved due to the reduction in manual tasks being carried out.

Having first been born from the determination of a small group of parents whose children had Spina Bifida and/or Hydrocephalus in 1968, over 50 years later and the organisation has branches operating throughout Ireland, run by groups of volunteers providing support to those with spina bifida and/or hydrocephalus and their families.

One in every 1,000 children born in Ireland each year with be affected by Spina Bifida, and 65% of people with the condition in the country have hydrocephalus; the retention of fluid in the brain which results in an injury that can lead to behavioural issues, memory issues, and cognitive processing issues, so it was important that Cirrico created a solution which was inclusive, easy to use, and meant that service users could gain the support and help they needed as well as sign up for membership in an easy to use way.

SBHI provide support and work to improve the living conditions of those affected by spina bifida and/or hydrocephalus and their families, the organisation is run by a passionate team looking to change the lives of the 2,000 people in Ireland impacted by the condition.

The solution that we provided using Salesforce was tailored to the needs of people living with Spina Bifida Hydrocephalus to enable them to use the system in a way that made an impact on their lives – accessing the support they need. 

 

Why Salesforce?

When Tom first arrived at SBHI, it’s fair to say things were relatively basic in terms of data. Using the traditional paper system, data was previously inputted spreadsheets that were across the various branches. To clear the whole process up, protect themselves from GDPR, and provide the team with a single source of information, the decision was taken to go with Salesforce and work with the team here at Cirrico to implement the new CRM system.

Laura Croudace, Head of Impact said: “The way Salesforce can be configured to ensure that it’s inclusive and can support people with disabilities is brilliant, and there are so many ways to make your solution work for your charity. The way SBHI needed to use Salesforce was very clear from the beginning, it needed to support people with cognitive differences so they can access the support, membership, services and more easily!”

 

Why Cirrico?

As is the case in the world of nonprofits, every penny counts and must be accounted for, so going for an established platform such as Salesforce provided Tom and the team at SBHI peace of mind as well as a technical solution to their data issues. Having decided on a solution, next came the choice of provider. Impressed by our clear vision and experience of CRMs and the sector, SBHI went with Cirrico as their provider to implement the new system.

“We saw that Cirrico could create a solution which was specific to us, and support the people we worked with”

 

How Has the Technology Helped?

When asked how the the Salesforce implantation had helped SBHI, Tom stated “Having Salesforce has allowed us to save huge amounts of time, and streamline all of our processes, the data we have is now all in one place for the first time, and we are delighted to be able to use Salesforce for everything to power our organisation and serve the families and children we support.

If it wasn’t for Salesforce we would be doing almost everything manually and this isn’t suitable for organisations working remotely or working with staff effectively, and our service users wouldn’t be using it in such a simple and effective way.”

 

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