Cirrico Managed Services
We understand that once Salesforce is implemented for an organisation, there could be areas where ongoing support is needed, or maybe a team doesn’t have a Salesforce trained staff and they would like some training. If an organisation comes across an issue regarding Salesforce, it’s important that they are able to solve it swiftly. This is where we can help, through the Managed Services we offer. Our Managed Services are not just exclusive to organisations we have implemented Salesforce for, but for all organisations that require support.
Ovoke, one of our Managed Services Consultants, said that “Working with clients as a Managed Services Consultant means I have the pleasure of working with organisations who have Salesforce but want to take it to the next level, adding in some custom items, or tweaking processes, and automating tasks to save our clients time. I also work with clients on a regular basis to trouble-shoot problems they may have if they don’t have an ‘in-house’ admin with the necessary technical skills. I can dip into their systems speedily and resolve their issues in a seamless way.”
At Cirrico we are driven by impact, and making people’s lives easier by accelerating change through the work we do. What we know from speaking to clients is that often working with Cirrico’s team makes a huge impact on their organisation’s impact, and managed services enable their team members to accelerate their learning through having the help they need through our consultants knowledge sharing.
Ovoke added “I know that sometimes people have Salesforce implemented by various organisations and often need a nonprofit or responsible business expert consultant to look at their systems. We love working with organisations that want to work with a more tailored partner like Cirrico, that can understand their needs quickly, get to the root of problems or challenges fast and offer solutions. I take pride in knowing that I’ve helped to accelerate their impact and work”
Cirrico provides Managed Services for organisations, with the aim of accelerating their Impact with hands-on work from our experts to help them grow. This includes enhancements, configuration, development and testing and training. We also carry out monthly reviews where work is discussed and see what should be prioritised next, discussing how the target budget will be used to make the most impact.
The Managed Services that we provide helps organisations on key Salesforce features, solution designs, custom objects, fields, page layouts, formulas, reports and dashboards, Email templates, process builders and data imports. Cirrico’s clients are able to stay in contact with Cirrico by communicating in their own private Slack channel, they also have access to a Project Manager who can support them with project plans and gantt charts. Cirrico’s clients also have access to a Developer, they help clients with debugging custom code, creating and updating code, web services, and API integrations.
All Cirrico Managed Service clients have access to certain benefits. The first of these is access to the Cirrico community, this allows for clients and Cirrico to collaborate on a backlog of work. Secondly, clients are provided with a weekly backlog call that allows them to refine requirements, prioritise and plan delivery. Clients are also provided with monthly nonprofit interactive events, these are immersive meetings with other nonprofits to share ideas. Finally, clients gain access to Art Of The Possible exclusive content, this includes videos and interviews from technology and nonprofit leaders.
Depending on the managed services package clients purchase, they could also have other benefits available to them. The first select level benefit is a quarterly consultant meeting, this provides clients with the time to develop and maintain their roadmap with a Salesforce consultant. The second benefit available to select level clients is the Impact Advisory Club, this allows clients to meet other organisations and collaborate in a strategic way.
If you are interested in having Cirrico carry out Managed Services for your organisation then get in contact with us, as we have a huge amount of knowledge, expertise and experience in helping many organisations thrive through a day a month support.
