Delivering Managed Services From A Consultants POV
Managing an organisations Salesforce implementation is a crucial investment for any organisation. Many recognise this and hire an external consulting firm to help with that management. This is where Cirrico comes in. Combining expertise with years of experience, we continue to excel in delivering first class managed service offerings to our customers, primarily from the non-profit sector.
What difference can a Managed Services package from Cirrico provide?
At Cirrico, we have a diverse skills set covering all core clouds and other more bespoke ones, including skills in third-party tools. This is often a challenge for many organisations as it’s nearly impossible to hire staff who have all required skill sets needed to maintain their Salesforce Instance.
There are regular Salesforce releases and updates that are vital for every organisation with a Salesforce Instance. At Cirrico, we ensure that our customers’ Instances remain up to date with regular Salesforce updates.
As organisations grow, so do demands for more system enhancements and functionalities. By using our in-house experts, we identify ways and come up with solutions to scale current technology, so continuous adjustments can be made to the current Salesforce Instance.
What our customers say!
We work with a variety of organisations with all different types of missions. We worked with The Asfari Foundation and provided them with a Managed Services package that helped accelerate their impact. When we spoke to Mohamed Eisa from The Asfari Foundation he said “Ovoke deals with everything in a way that makes us feel like we aren’t too much trouble and always asks the right questions to help me understand the system and how it works, which helps me understand Salesforce even more, to help us become more independent! Everything we asked her to do, she did, and there isn’t anything that was too much trouble”
To find out more about the amazing work we carried out for The Asfari Foundation, read their Success Story here.
My favourite part of delivering Managed Services
There’s nothing more frustrating for a user than to encounter errors when using Salesforce and not know how to solve it; or worse, if the bug stops the user from performing his/her role. Helping users work through errors, showing them what went wrong and rectifying the issue always puts a smile on their faces, which in turn, puts a smile on mine.
I always remember the Tesco slogan that says ‘every little helps’ when I build a simple automation to help users do their tasks effortlessly, or help users build much needed Dashboards that easily showcase their metrics; and I see the ‘wow’ in their eyes.
How would you advise people looking to have a Managed Services partner?
If you are considering hiring a Salesforce Managed Service partner, here are some questions to consider:
What are your top priorities for wanting Managed Service? Is it bug fixes, system enhancements, training or future mini projects?
How long do you envisage needing managed service? Bear in mind that it becomes cost effective over a longer period of time.
Interested in a Managed Services package from Cirrico?
If you’re interested in receiving a Managed Services package from Cirrico, or have any questions regarding a Managed Services package then get in contact with us now!