How Hosokawa Micron Ltd Boosted Operational Efficiency with Salesforce Managed Services
Hosokawa Micron Ltd, a global leader in advanced processing technology, is known for its commitment to precision and innovation in high-stakes industries such as pharmaceuticals, chemicals, and minerals. To support its complex operations, including customer orders, quotations, and procurement workflows, Hosokawa needed a robust CRM that could evolve with its demands. In January 2023, Hosokawa partnered with Cirrico to optimise Salesforce®, improve productivity, and drive cost savings.
The Challenge
With a growing need for streamlined workflows and improved system management, Hosokawa faced several challenges:
- Limited Internal Resources: Despite having an in-house admin, Hosokawa required external expertise for larger projects and ongoing support.
- Outdated Processes: Manual workflows hindered efficiency, particularly within customer quotations and purchase orders.
- Strategic Guidance: Hosokawa sought a partner for best practices and project support, needing reliable advice for long-term solution optimisation.
Operating in high-stakes industries, Hosokawa required a solution that matched their commitment to precision. Partnering with Cirrico to optimise Salesforce® not only transformed their workflows but enabled strategic, ongoing enhancements.
Key Features of Salesforce® for Hosokawa’s Operations
Cirrico implemented Salesforce® Managed Services tailored to Hosokawa’s operational needs, focusing on automation, security, and strategic alignment with business goals:
Salesforce Platform Optimisation
Enhanced customer quotations and streamlined sales workflows with improved notification systems.
Automation and Permissions Management
Automated tasks reduced manual intervention, allowing staff to focus on strategic initiatives.
Customer Community and Digital Engagement
Provided a secure customer portal for real-time engagement and streamlined communication across digital channels.
Salesforce® Shield
Enhanced security with data encryption and monitoring, ensuring compliance with industry standards.
The Benefits for Hosokawa
With Cirrico’s solution, Hosokawa experienced notable operational improvements, allowing the team to focus on high-impact activities:
- Increased Productivity: Automations saved 10+ hours weekly, letting the team prioritise higher-value tasks.
- Enhanced User Adoption: Streamlined processes increased user adoption by 20%, encouraging greater use of Salesforce® across the organisation.
- Cost Savings: Salesforce® optimisations led to a 15% reduction in infrastructure costs, supporting Hosokawa’s cost-saving goals.
The Impact
Through Cirrico’s ongoing support, Hosokawa’s Salesforce® solution has evolved to meet business needs while delivering consistent improvements. With optimised functionality, the team has driven productivity gains, improved customer engagement, and maintained 100% operational uptime.
Since partnering with Cirrico, Hosokawa has transformed how it approaches customer orders and procurement, with automation and strategic insights driving productivity gains and cost savings across the board.
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