Managed Service: with you from day one
Our Managed Service does not start after go live. Your Delivery Manager sits within the Managed Service and is embedded from the first day of any programme work - coordinating delivery, owning continuity, and carrying issues, administration, ideas and governance through the partnership. After each go live, the same team keeps improving what has been built.
What is covered?
Issues
Fast resolution when something in a business-critical system needs fixing.
Administration
The routine changes that keep the platform matching how you work.
Ideas
A steady stream of improvements, prioritised together against your success goals.
Governance
Security, releases, data quality and the disciplines that keep the platform trustworthy.
How does the service run?
Step one - Raise
Issues, requests and ideas land with your Delivery Manager through one route.
Step two - Prioritise
We agree what matters most together, against your success goals.
Step three - Deliver
The specialist team does the work, with your Delivery Manager coordinating.
Step four - Review
A Steering Group reviews the service against your success goals.
How do the hours work?
The service flexes with your year rather than expiring on a calendar.
Monthly Time
An agreed amount of time each month.
Rollover
Unused time rolls over within the terms of your agreement.
Top-Up Time
There when a bigger piece of work lands.
Who you will work with
These are the people who will keep your platform improving.
Ellie Breden
Delivery Manager
Julie Geldart
Functional Consultant and Manager
Talk to Ellie and Julie about our Managed Service
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