Salesforce Service Cloud
Improve customer service.
From call-centre software to self-service portals, our service solutions enhance your customer service with more responsive, more intuitive, more flexible support that anticipates customer needs.
Cirrico provide a variety of services to drive service success, including Service cloud implementation, development, integrations, training and ongoing plans to ensure we deliver value.
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Salesforce Service Cloud key benefits
Always-on customer service.
Give your customers the answers they need, whenever they need them. Today’s customers expect to have access to customer service on their terms. And that means providing them with options to access 24/7 support.
Social customer service.
Deliver service to your customers on the social media channels where they live, on any device. Equip your agents with the tools for collaboration, so they can deliver outstanding customer service.
Console for service.
With Service Cloud, you can manage all of your cases faster, in a unified agent experience. And the Salesforce1 Platform makes the console really sing — on your desktop and mobile devices.
Service Cloud Communities allow customers to help themselves and each other. Wherever they are, and whatever devices they are on, Communities give them the tools for self-service troubleshooting.
SOS in-app mobile support.
Solve cases faster with in-app mobile support. Your agents can provide live video support, using screen sharing and on-screen guided assistance, to provide the most personalised customer service ever.